The Artificial Intelligence industry is experiencing exponential technological breakthroughs. It has seeped to upgrade many legacy industries – including field service businesses.
If you’re a field service business owner and digitizing post-2023, you may be wondering if you should consider if your choice of software is AI-enabled or not.
Is AI required in field servicing workflows?
What difference does AI make for the field service industry?
Should you invest in AI for your field service business?
Read further to know how artificial intelligence will upgrade field service operations and workflows.
Stay ever ready with AI-enabled predictive maintenance
Make the most of your equipment and usage data to predict any potential maintenance requirements. AI reads through the available data and predicts any cause of harm for your customers due to equipment failure.
Such measures also prevent any downtime, thus not breaking any hard-earned trust of your customers. With AI making you vigilant, you are always ready on your toes for making sure your customers get the most out of your field services and products.
Using historical maintenance data, you can also understand recurring patterns and come up with a maintenance schedule. You can package this schedule backed by data to your customers to justify servicing costs. Field Service Management software like Zuper can alert you forupcoming maintenance rounds and dispatch a technician at the right time.
Read The Future With AI-Enabled Data Analytics
You can see all the numbers about your business performance on the dashboard – but what do they mean?
Using AI, you can make sense of your business health across procurement, equipment status, customer satisfaction and other sources of feedback like worker timesheets. You can know where your business is wasting time, where it needs to spend, and whom to hire or fire.
Making data-driven decisions is especially important for logistics and field service businesses considering their operational complexities. But making conclusions from the vast amount of available data is cumbersome – unless you get enabled by Artificial Intelligence.
Automated Field Service Scheduling Using Artificial Intelligence
Scheduling is a complicated challenge in the field services business. From the scheduling of material procurement, and dispatching field service technicians, to customers booking their appointments with your business — many operations involve scheduling tasks.
An AI-enabled field service management software will find out the best combination among millions of possible options. If you are running a large-scale field service business across geographies, AI adoption is a must.
AI also finds the best possible routes for your fleet management and procurement. It can find the shortest route, thus saving costs on fuel. With the saved time, your business can focus on servicing more customers or taking more trips.
AI chatbots for customer servicing
Generative AI has disrupted every industry, and among this trend, AI chatbots have become a lucrative option for customer service. You can deploy them to speak to your customers for scheduling appointments – just like a real customer service representative would, but 24/7.
Chatbots are also great to register customer complaints. They can read through your documentation and service agreements for providing a suitable resolution to the customer.
You can also deploy chatbots to train your field service technicians. It can also converse with them for any troubleshooting based on SOPs or equipment manuals.
Overall, an AI-enabled chatbot is great for being an interface for retrieving information and communicating it. You can train your bots via your knowledge management initiatives.
Get equipped with AI-enabled data visualization tools
It’s easy to interpret forecasts for a large amount of data using visualization techniques. For this, choose a field service management app that helps you visualize performance metrics and project progress.
This helps you save time to hire a separate data analyst to make sense of your data. Using AI, today you can interpret data and get recommendations for the next steps. Your project room discussions become quicker wherein you already have some context to share opinions on.
Invest in Artificial Intelligence to build a long-lasting field service business
Artificial Intelligence is non-negotiable for larger field service organizations where one gets entangled in the scheduling and routing complexities.
A powerful field service management tool will ensure you can seamlessly handle service requests, manage inventory, forecast project metrics and excel in customer satisfaction.
At Zuper, we understand the complex dynamics of the field service industry. Our field service management software helps you not just simplify, but also automate your workflows. Have a look at how we do it – Book a demo.